Refund Policy

All Anker SOLIX products, including solar generators, portable power stations, solar panels, and powered coolers purchased on ankersolix.com are covered by a limited warranty, as shown below. By using Anker SOLIX products, you agree to be bound by the terms of this limited warranty.

The warranty period starts from the date of purchase.

Warranty Timeline

Product Name	Warranty Period (Months)
Anker 531 Portable Power Station (PowerHouse 434Wh) - A1701 Anker 521 Portable Power Station (PowerHouse 213Wh) - A1702 Anker 511 Portable Power Station (PowerHouse 97Wh) - A1710 Anker 523 Portable Power Station (PowerHouse 288Wh) - A1731 Anker 533 Portable Power Station (PowerHouse 389Wh) - A1730 Anker 534 Portable Power Station (PowerHouse 389Wh) - A1732 Anker 545 Portable Power Station (PowerHouse 778Wh) - A1750 Anker 513 Solar Panel (21W) - A2421 Anker 515 Solar Panel (24W) - A2424 Anker 515 Solar Panel (24W Flexible) - A2425 Anker SOLIX PS30 Portable Solar Panel 30W - A2426	18
Anker SOLIX EverFrost 2 Road Trip Kit - AS120 Anker SOLIX EverFrost 2 Beach Wheels - AS110 Anker SOLIX EverFrost 2 Hook-On Tray - AS130 Anker SOLIX EverFrost 2 XXL Protective Cover	12
Anker 625 Solar Panel (100W) - A2431 Anker 531 Solar Panel (200W) - A2432 Anker SOLIX PS400 Portable Solar Panel 400W - A2433 Anker EverFrost Powered Cooler 30 - A17A0 Anker EverFrost Powered Cooler 40 - A17A1 Anker EverFrost Powered Cooler 50 - A17A2 Anker SOLIX Double Power Hub - A17B2 Anker Detachable Battery for Powered Cooler - A17B5 Anker SOLIX Alternator Charger- AS200 Anker SOLIX Generator Input Adapter - A17D0 Anker SOLIX TT-30 Charging Cable - A17D1 Anker SOLIX EV Charging Adapter - A17B6 Anker SOLIX Double Voltage Hub - A17D4 Anker SOLIX Smart Meter - A17X7	24
Anker 521 Portable Power Station (PowerHouse 256Wh) - A1720 Anker 535 Portable Power Station (PowerHouse 512Wh) - A1751 Anker 555 Portable Power Station (PowerHouse 1024Wh) - A1760 Anker SOLIX F1200 Portable Power Station (757 PowerHouse 1229Wh) - A1770 Anker SOLIX F2000 Portable Power Station (PowerHouse 767 2048Wh) - A1780 Anker SOLIX C1000 Portable Power Station - 1,056Wh | 1,800W - A1761 Anker SOLIX C800 Portable Power Station 768Wh - A1753 Anker SOLIX C800 Plus Portable Power Station- 768Wh - A1754 Anker 522 Portable Power Station 299Wh - A1721 Anker SOLIX F1500 Portable Power Station 1,536Wh - A1772 Anker SOLIX F2600 Portable Power Station 2,560Wh - A1781 Anker SOLIX F3800 Portable Power Station 3.8kWh - A1790 Anker SOLIX BP2000 Expansion Battery - 2,048Wh LFP | For Anker SOLIX F2000 Anker SOLIX BP3800 Expansion Battery | For Anker SOLIX F3800 Anker SOLIX BP1000 Expansion Battery | For Anker SOLIX C1000 Anker SOLIX BP2600 Expansion Battery | For Anker SOLIX F2600 Anker SOLIX Home Power Panel - A17B1 Home Backup Kit (Transfer Switch) - A17B3 Anker SOLIX EverFrost 2 Removable Battery - A17D2 Anker SOLIX C1000 Gen 2 Portable Power Station - A1763 Anker SOLIX C1000 Gen 2 Portable Power Station - A1765 Anker SOLIX F3800 Plus Portable Power Station 3,800Wh - A1790P Anker SOLIX F3000 Portable Power Station 3,072Wh - A1782 Anker SOLIX BP3000 Expansion Battery | For Anker SOLIX F3000 Anker SOLIX C2000 Gen 2 Portable Power Station 2,048Wh - A1783/85 Anker SOLIX BP2000 Expansion Battery Gen 2 | For Anker SOLIX C2000 Gen 2 Anker SOLIX Bidirectional Inlet Box - A17B9 Anker SOLIX Generator SS2-50R to L14-50P Power Cord - A17B31A1-80 Anker SOLIX S2000 Portable Power Station - AS220	60
Subpanel for Anker SOLIX F3800 - A17B4	120
Anker SOLIX C300 DC Portable Power Station - A1726 Anker SOLIX C300X DC Portable Power Station - A1728 Anker SOLIX C200 DC Portable Power Station - A1727 Anker SOLIX C200X DC Portable Power Station - A1729 Anker SOLIX EverFrost 2 23L Electric Cooler - A17A3 Anker SOLIX EverFrost 2 40L Electric Cooler - A17A4 Anker SOLIX EverFrost 2 58L Electric Cooler - A17A5 Anker SOLIX V1 Smart EV Charger - A5191	36
Anker SOLIX C300 Portable Power Station - A1722 Anker SOLIX C300X Portable Power Station - A1723 Anker SOLIX C200X Portable Power Station - A1725	60
Note: The warranty period for the remaining Anker SOLIX accessories is 18 months.

For Kickstarter backers, please refer to the specific warranty policy of the campaign or contact support@ankersolix.com.

Products sold by Anker SOLIX as refurbished ("pre-owned") are subject to their own unique warranty. Please refer to our refurbished warranty page for more details. This limited warranty does not affect any statutory warranty rights you may have under applicable law.

How to Process a Warranty Claim

To submit a warranty claim, the following are required:

• Sufficient proof of purchase, such as an order number from purchases made through Anker or an authorized Anker SOLIX reseller, a sales invoice, or a dated sales receipt from an authorized Anker SOLIX reseller showing the product description and purchase price.
• The serial number of the defective item and / or photographic evidence of the defect.
• Completion of troubleshooting process, which Anker SOLIX will document.
• A quality inspection of the returned item, where applicable.

Note: For defective items that must be returned to Anker SOLIX, warranty coverage on replacement units will be voided if the wrong item is returned or if the defective item is not returned.

Exchange and Replacement

• Anker SOLIX will, at its own expense, repair or replace (with a new or refurbished product of equal value) any Anker product that fails to operate during the applicable warranty period due to a defect in workmanship or materials.
• The repaired or replaced product is covered by the remainder of the original warranty period, or 90 days from the date of repair or replacement, whichever is longer.
• If the product cannot be repaired and no replacement is available, Anker SOLIX will offer a partial refund based on the usage time of the defective item.
• Products that are out of warranty are eligible for paid repair services. For information on eligible products and applicable repair costs, please contact support@ankersolix.com.

Cross-Regional After-Sales Service

Anker SOLIX does not provide a global warranty, and the warranty service can only be obtained at designated Anker SOLIX repair centers.

Subject to part availability, customers whose products were purchased in another region may obtain cross-regional repair service at an additional charge. Please note that some products do not support cross-regional repair. For more details, please contact support@ankersolix.com.

A cross-regional replacement service is not available for products that are designed for specific regions.

The customer is responsible for all customs duties, taxes, customs clearance, and other costs incurred for cross-regional repair, regardless of whether it is performed under warranty or as a paid repair service.

Exclusions and Limitations

This warranty does not cover:

• Damage resulting from improper modification, alteration, or use of incompatible accessories.
• Products operated with a damaged cord, plug, or output cable.
• Damage resulting from unauthorized disassembly or repairs.
• Damage resulting from improper cleaning, including the use of corrosive chemicals, abrasive detergents, or high-pressure water ingress.
• Non-quality-related issues (after 30 days of purchase).
• Products purchased from unauthorized resellers or illegitimate sources.
• Products without sufficient proof of purchase.
• Products that have been refunded.
• Products with an expired warranty.
• Lost and / or stolen products.
• Damage caused by factors external to the product.
• Products taken outside the country of original purchase. Note: Temporary international travel does not void warranty coverage.
• Damage from misuse of products (including, but not limited to falls, use of the product in excess of its output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures, water, or improper operation of product).

This warranty is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Warranty Registration

Register your warranty at https://www.ankersolix.com/warranty-registration.

Return and Replacement Policy

We are confident that you will be satisfied with your purchase; however, if you are not completely satisfied, we have simplified the return process to ensure a seamless experience for you.

For products purchased from entities other than ankersolix.com, including but not limited to manufacturers, suppliers, or publishers, it is recommended that you engage with the respective parties to obtain information regarding their individual return policies. Please note that return and refund policies may vary in accordance with applicable local law. For detailed guidance pertinent to your locale, please seek out the relevant local authorities or consult legal provisions specific to your region.

Cancellation

Orders placed on ankersolix.com may be canceled for a full refund within 24 hours of placement.

Orders may not be canceled more than 30 days after the date of shipment.

Return Policy

If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of the purchase date for an exchange or refund. For non-quality-related returns, the buyer is responsible for shipping costs, and if 30 days have passed since the purchase date, Anker SOLIX cannot offer a refund or exchange.

For quality-related issues, Anker SOLIX will provide a full refund or a one-time free replacement within 30 days of receiving the items. After the 30-day return window, the item will be sent for repair or replaced with a refurbished unit, if available.

If the product cannot be repaired or a replacement is not available, Anker SOLIX will offer a partial refund based on the usage time of the defective item.

For purchases made through an authorized dealer, returns and refunds are generally processed through the dealer, unless a separate agreement between the dealer and Anker SOLIX provides otherwise. Where such an agreement exists and Anker SOLIX is responsible for after-sales service, Anker SOLIX provides repair or replacement services only for quality-related issues within the applicable warranty period.

Return Process

Contact Anker Support at support@ankersolix.com to start the return process and obtain the necessary Return Merchandise Authorization (RMA) ID. Before contacting support, please note the following requirements:

• Sufficient proof of purchase.
• Completion of troubleshooting process, which Anker SOLIX will document.
• The serial number of the defective item and / or photographic evidence of the defect.
• The item must be returned for quality inspection.

Note: For defective items that must be returned to Anker SOLIX, warranty coverage on replacement units will be voided if the wrong item is returned or if the defective item is not returned.

Valid Proof of Purchase:

• Order number from purchases made through Anker SOLIX or authorized Anker resellers.
• Sales invoice.
• Dated sales receipt from an authorized Anker SOLIX reseller showing the product description and purchase price.

Once your return is approved, you will receive instructions on how to properly pack and ship the product. Please ensure all components are included in the package.

Refund

Once the returned product has been received at our warehouse, a refund will be issued within 14 business days. You will be notified by email once the refund has been processed. If you have not received the refund after 14 business days, please contact us at support@ankersolix.com.

Important: To comply with shipping regulations, please ensure the remaining charge of the portable power station is below 30% before returning.

After-Sales Service Contact

Email: support@ankersolix.com

Phone (US/CA): +1 (800) 988-5541 (English service only. International charges apply if calling from outside of the US.)