Early Prime Day | Up to 65% Off | Subscribe for Up to Extra 7% Off     Subscribe Now >>

Data Security & Privacy
Your Privacy, Our Priority
We are committed to safeguarding the confidentiality, integrity, and availability of your personal data. Protecting your privacy and security is central to everything we do.
Privacy Pillars We Believe In
Privacy Protection Principle
SOLIX places users' privacy rights as a top priority, adopting necessary technical and organizational measures to protect the confidentiality, integrity, and availability of personal information. It complies with applicable privacy regulations and obtains explicit user consent.
Zero-Trust Principle
SOLIX follows the "Always Verify" zero-trust principle, applying security controls to every access request. Through authentication and authorization, it ensures that all users, devices, and applications must provide valid identity information and complete the required level of authentication before accessing sensitive data and system resources.
Regulatory Compliance Principle
SOLIX adheres to applicable laws, regulations, and industry standards. Its security and privacy practices are designed to meet legal requirements, reduce legal risks, and safeguard the company's reputation and sustainable development.
Certifications & Compliance
We design our products and systems to meet international security standards, ensuring your data is protected. We are proud to have achieved the following certifications:
CSA-STAR
(Gold Level)
Cloud security certified at CSA-STAR Gold Level.
Recognized by the Cloud Security Alliance and BSI, this certification confirms that our cloud infrastructure meets leading global standards for data security.
RED Cybersecurity
Compliance
Products comply with EU RED cybersecurity requirements.
Our connected products comply with the enhanced cybersecurity requirements of the EU Radio Equipment Directive, verified through independent, third‑party testing.
UK PSTI Compliance
Products comply with UK PSTI cybersecurity requirements.
Our connected products are certified under the UK Product Security and Telecommunications Infrastructure Act ensuring, the safety and resilience of connected consumer devices.
Data Security
Encrypted Transmission & Storage
Your personal data is encrypted during transmission over the internet. Sensitive information stored locally on devices is also protected with encryption.
Data Access Control
We adopt access control and protection measures that comply with applicable data proetction laws and regulations to help ensure that sensitive data can only be accessed by you or other authorized parties.
Privacy Compliance
Our data handling practices comply with leading privacy regulations, including GDPR and CCPA. We are committed to providing clear, transparent mechanisms to protect your personal information and uphold your privacy rights.
If you discover any vulnerabilities、related to our security or privacy systems,please report them through:
1. Unsere offizielle Plattform zur Meldung von Sicherheitslücken:
https://passport.anker.com/uk/vulnerability-form
2. Unsere Partnerplattform auf HackerOne:
https://hackerone.com/eufy_security
Why Shop at the Anker SOLIX Store
Email Us
Send an email anytime. We'll promptly respond and help.
support@anker.com
Call Us
Our friendly staff is here to listen.
7AM - 5PM (PT),
Monday to Friday
tel:1-800-988-5541